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How do FBI hostage negotiators never split the difference? Can you use the same techniques? Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still have great relationships.
ABOUT THE SPEAKER
Chris Voss · Negotiation Expert
Christopher "Chris" Voss is an American businessman, author, and academic. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd and co-author of the book Never Split the Difference.
Source: CC BY–NC–ND 4.0 International https://www.ted.com/talks/chris_voss_never_split_the_difference
https://www.ted.com/about/our-organization/our-policies-terms/ted-talks-usage-policy#h2--ted-talks-under-creative-commons-license
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Note: This is a curated piece. This piece is licensed for republishing under CC attribution license. These specific contributions to ROI Overload and/or ScottDClary.com are curated, sourced relevant sales & marketing articles, license for redistribution. These pieces are simply offered as a resource for ROI Overload audience as we believe they are exceptional articles and provide value to our community.
